隱私政策

最後更新日期：2026年5月13日

重要提示：泰達慢病中心（TEDANCD）高度重視您的個人隱私與健康資訊安全。本政策說明我們如何收集、使用、儲存及保護您的個人資料。

1. 資料收集範圍

當您使用本網站或服務時，我們可能收集以下類型的資訊：

  • 基本聯絡資訊：姓名、電子郵件、電話號碼、國家/地區
  • 健康醫療資訊：病歷資料、檢查報告、症狀描述、用藥記錄
  • 技術資訊：IP 位址、瀏覽器類型、裝置資訊、Cookie 資料
  • 溝通記錄：與客服或醫療團隊的對話內容

2. 資料使用目的

我們使用您的個人資料用於：

  • 提供醫療諮詢與初步評估服務
  • 安排就診、手術或後續追蹤
  • 發送服務通知、預約提醒及健康資訊
  • 改善網站功能與使用者體驗
  • 符合法律法規及醫療監管要求

3. 資料分享與揭露

我們不會將您的個人健康資訊出售給第三方。在以下情況下，我們可能分享您的資料：

  • 醫療團隊：為提供診療服務，與參與治療的醫師、護理人員分享
  • 合作醫療機構：經您同意後，與轉診或協作醫院分享必要資訊
  • 服務供應商：與協助我們運營的技術服務商（如雲端儲存、客服系統）分享，且受保密協議約束
  • 法律要求：依法院命令、法律程序或政府要求而揭露

4. 資料安全保護

我們採取以下措施保護您的資料：

  • SSL/TLS 加密傳輸，確保資料在網路傳輸過程中的安全
  • 資料儲存於符合 HIPAA/GDPR 標準的雲端伺服器
  • 嚴格的內部存取控制，僅授權人員可查看敏感資料
  • 定期安全審計與漏洞掃描

5. 資料保留期限

我們依據醫療法規要求保留您的健康紀錄。一般情況下：

  • 醫療病歷：依當地醫療法規保留（通常 7-15 年）
  • 諮詢記錄：保留 3 年
  • 網站技術日誌：保留 12 個月

6. 您的權利

依據適用法律，您享有以下權利：

  • 查閱權：要求查看我們持有的您的個人資料
  • 更正權：要求更正不準確或不完整的資料
  • 刪除權：在特定情況下要求刪除您的資料
  • 限制處理權：要求限制我們對您資料的處理
  • 資料可攜權：要求以結構化格式取得您的資料

7. Cookie 與追蹤技術

我們使用 Cookie 與類似技術來：

  • 記住您的語言偏好與登入狀態
  • 分析網站流量與使用者行為（使用 Google Analytics）
  • 提供個人化的內容與服務推薦

您可以透過瀏覽器設定拒絕 Cookie，但部分網站功能可能無法正常使用。

8. 國際資料傳輸

您的資料可能傳輸至您所在國家/地區以外的伺服器（包括中國大陸、新加坡、美國）。我們確保所有傳輸均符合適用的資料保護法律，並採取適當的保護措施。

9. 兒童隱私

本網站服務主要面向 18 歲以上成年人。我們不會故意收集 13 歲以下兒童的個人資料。若發現誤收兒童資料，我們將立即刪除。

10. 政策更新

我們可能不定期更新本隱私政策。重大變更將透過網站公告或電子郵件通知您。建議定期查閱本頁面以了解最新政策。

11. 聯絡我們

如您對本隱私政策有任何疑問，或希望行使您的資料權利，請透過網站頁尾的聯絡方式與我們聯繫。

Important Notice: TEDANCD highly values your personal privacy and health information security. This policy explains how we collect, use, store, and protect your personal data.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

  • Contact Information: Name, email, phone number, country/region
  • Health Information: Medical records, test reports, symptom descriptions, medication history
  • Technical Information: IP address, browser type, device information, cookie data
  • Communication Records: Conversations with customer service or medical teams

2. How We Use Your Information

We use your personal data for:

  • Providing medical consultation and preliminary assessment services
  • Scheduling appointments, surgeries, or follow-up care
  • Sending service notifications, appointment reminders, and health information
  • Improving website functionality and user experience
  • Complying with legal regulations and medical supervision requirements

3. Data Sharing and Disclosure

We do not sell your personal health information to third parties. We may share your data in the following circumstances:

  • Medical Team: Sharing with physicians and nurses involved in your treatment
  • Partner Medical Institutions: Sharing necessary information with referral or collaborative hospitals with your consent
  • Service Providers: Sharing with technology service providers (cloud storage, customer service systems) bound by confidentiality agreements
  • Legal Requirements: Disclosure as required by court orders, legal processes, or government requests

4. Data Security

We implement the following measures to protect your data:

  • SSL/TLS encryption for secure data transmission
  • Data storage on cloud servers compliant with HIPAA/GDPR standards
  • Strict internal access controls — only authorized personnel can view sensitive data
  • Regular security audits and vulnerability scans

5. Data Retention

We retain your health records in accordance with medical regulations:

  • Medical records: Retained per local medical regulations (typically 7-15 years)
  • Consultation records: Retained for 3 years
  • Website technical logs: Retained for 12 months

6. Your Rights

Under applicable laws, you have the following rights:

  • Right to Access: Request to view the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data under specific circumstances
  • Right to Restrict Processing: Request limitation of our processing of your data
  • Right to Data Portability: Request your data in a structured format

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your language preferences and login status
  • Analyze website traffic and user behavior (using Google Analytics)
  • Provide personalized content and service recommendations

You can refuse cookies through browser settings, but some website features may not function properly.

8. International Data Transfers

Your data may be transferred to servers outside your country/region (including Mainland China, Singapore, and the United States). We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our website services are primarily intended for adults aged 18 and above. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected children's data, we will delete it immediately.

10. Policy Updates

We may update this privacy policy from time to time. Significant changes will be notified through website announcements or email. We recommend checking this page regularly for the latest policy.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please reach out to us through the contact information in the website footer.